If your card is lost, please pause your card on your account straight away. If you find your card later, you can always resume it.

If your card was stolen or you’re certain you won’t find it again, please choose the option to “Report Lost/Stolen. This will permanently cancel the card. We will automatically send you a replacement card, as long as you have at least £6 to cover the replacement card fee. If you don’t have enough to cover this fee, please order a new card online.