To change your password, go to the sign-in section on the website or app and click the “forgot password” link. We’ll send you an email with a link in it which will let you change your password. The password needs to be 6 to 12 characters long.

Your username is the email address you registered with us. If you want to change this email address, please call us on 020 7778 9300. We're in the office from Monday to Friday (excluding bank holidays), from 9am to 5pm.