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Equals Go Card

FAQs for the Equals Go card

Card Activation
To active your Equals Go card: Sign in to your Equals account. Please choose the “Activate” option on your account page. Enter your mobile number o...
Thu, 11 Jul, 2019 at 3:25 PM
Where can I use my Equals Go card?
Your Equals Go card can be used wherever MasterCard payment is accepted. That’s over 190 countries!
Thu, 11 Jul, 2019 at 4:30 PM
Checking your balance
Please sign in to your Equals account. Your card details will be displayed on the page that comes up. The column on the left shows a list of all your curre...
Thu, 11 Jul, 2019 at 3:49 PM
What about money I still have on my FairFX card?
If you have money on your FairFX card, you have a few options: Keep using your FairFX card and the money you still have on it. We still think it’s a g...
Mon, 9 Sep, 2019 at 4:10 PM
What are the 15 currencies I can hold on my Equals Go card?
These are the 15 currencies you can hold on your Equals Go card: Pounds Sterling, Euros, US Dollars, Australian Dollars, Canadian Dollars, New Zealand D...
Thu, 11 Jul, 2019 at 4:29 PM
Equals Go Card Fees
Fee type Cost Lost / stolen / damage replacement £6.00 Renewal  FREE Expired card administration fee £2.00 per month on expired cards with leftover...
Thu, 11 Jul, 2019 at 3:47 PM
Is the money on my Equals Go card protected?
We deposit the money you load onto your Equals Go card at Valitor Payment Services Ltd. As a responsible e-money issuer, Valitor Payment Services Ltd en...
Thu, 11 Jul, 2019 at 4:00 PM
How to change your name
To change your name, please send us an original copy or a certified copy of your marriage certificate or deed poll certificate. Please provide clear colour...
Thu, 11 Jul, 2019 at 3:48 PM
Checking your balance at an ATM
You cannot check your card balance at an ATM. If you want to check your balance, please use our website or app.
Thu, 11 Jul, 2019 at 5:07 PM
Cuba
As far as we’re aware, the Equals Go card is accepted in Cuba, wherever the MasterCard logo is present. However, we are aware through customer feedback that...
Thu, 11 Jul, 2019 at 3:51 PM