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The quickest way to get your Equals questions answered is to take a look at our popular topics below.

Equals Go

FAQs for the Equals Go card

Where can my Equals Go card be used?
Equals Go cards are MasterCard Prepaid Cards so you can use them wherever MasterCard payment is accepted. You can use your card in CHIP and PIN readers ...
Thu, 1 Oct, 2020 at 3:49 PM
Contact us
Please contact the Equals help desk on 0207 778 9300 to speak with a member of the team to assist you further. We're in the office from Monday to Frid...
Thu, 1 Oct, 2020 at 3:49 PM
Verifying your email address
You need to verify your email address before you’re able to order with us. Please check your inbox for the verification email we’ve sent you. Click the butt...
Mon, 28 Sep, 2020 at 2:02 PM
What are the 15 currencies I can hold on the Equals Go card?
These are the 15 currencies you can hold on your Equals Go card: Pounds Sterling Euros, US Dollars Australian Dollars Canadian Dollars New Zealand ...
Mon, 28 Sep, 2020 at 2:03 PM
How can I change my phone number?
To keep your account secure, we need to talk to you before we change your phone number. Please call us between 8.30am and 7.00pm, Monday-Friday on 020777893...
Mon, 28 Sep, 2020 at 2:03 PM
Two-factor authentication
Two-Factor Authentication (2FA) is a secure way of signing into your Equals account. How will it work? Sign in as normal with your email address and p...
Mon, 28 Sep, 2020 at 2:03 PM
Do I need a new an Equals account if I have a FairFX account?
If you already have a FairFX account, it will also work on our Equals site. Please sign in using your normal sign in details. Please be aware that if yo...
Mon, 28 Sep, 2020 at 2:03 PM
What about money I still have on my FairFX card?
If you have money on your FairFX card, you have a few options: Keep using your FairFX card and the money you still have on it. We still think it’s a g...
Mon, 28 Sep, 2020 at 2:04 PM
How to change your email address
To keep your account secure, we need to speak with you before we change your email address. Please call us on 02077789300, Monday to Friday (excluding bank ...
Thu, 11 Jul, 2019 at 4:02 PM
Equals Go Card Fees
Fee type Cost Lost / stolen / damage replacement £6.00 Renewal  FREE Expired card administration fee £2.00 per month on expired ca...
Mon, 28 Sep, 2020 at 2:05 PM