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Equals Go Card

FAQs for the Equals Go card

Can I use my card for deposits?
If you use a prepaid card when checking in to a hotel or hiring a car, it’s likely that the company will put a transaction on your card that will remain pen...
Thu, 19 Sep, 2019 at 9:51 AM
How much can I withdraw from an ATM with my Equals Go card?
You can withdraw up to £1500 a day from an ATM using the Equals Go card.  You can make up to 3 withdrawals. Although we are happy for you to withdra...
Thu, 11 Jul, 2019 at 4:23 PM
I think my card is lost/stolen
If your card is lost, please pause your card on your account straight away. If you find your card later, you can always resume it. If your card was stol...
Thu, 11 Jul, 2019 at 4:24 PM
How long does the card take to arrive?
Cards usually take around 3–5 working days to be delivered. Delivery time depends on the postal system and card manufacturers so we cannot guarantee this. U...
Thu, 11 Jul, 2019 at 4:25 PM
What if I don't have enough money in the right wallet for my purchase?
If you don’t have enough money for the transaction you’re making in that currency wallet, we’ll take money from balance you have in your other wallets to co...
Thu, 11 Jul, 2019 at 4:27 PM
Can I move currency between the wallets?
Absolutely! If you want to change currencies between the currency wallets on your account you can make a “wallet exchange” order. For example, you could choo...
Thu, 11 Jul, 2019 at 4:28 PM
Why are some transactions pending?
When you make a payment to a merchant the transaction will remain pending, usually for a few days, until the merchant you are paying completes the transacti...
Thu, 11 Jul, 2019 at 5:06 PM
My card order has failed, what should I do next?
Please contact our customer services team who will be able to investigate and tell you what to do next. The number to call is 0207 778 9300 and we'...
Thu, 3 Oct, 2019 at 8:44 AM
Where shouldn’t I use my card?
When you need card to secure a deposit, for example for a car hire or a hotel, use a credit or debit card. When this happens the merchant can block off mone...
Tue, 30 Jul, 2019 at 11:01 AM
Do I need to live in the UK?
At the moment you need to be a UK resident to order an Equals Go card.
Tue, 30 Jul, 2019 at 12:31 PM