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The quickest way to get your Equals questions answered is to take a look at our popular topics below.

Equals Account

General questions about your Equals account not related to a specific product

Contact us
Please contact the Equals help desk on 0207 778 9300 to speak with a member of the team to assist you further. We're in the office from Monday to Frid...
Thu, 11 Jul, 2019 at 5:14 PM
Verifying your email address
You need to verify your email address before you’re able to order with us. Please check your inbox for the verification email we’ve sent you. Click the butto...
Thu, 11 Jul, 2019 at 4:02 PM
How to change your phone number
To keep your account secure, we need to talk to you before we change your phone number. Please call us between 8.30am and 7.00pm, Monday-Friday on 020777893...
Thu, 11 Jul, 2019 at 3:56 PM
Do I need a new an Equals account if i have a FairFX account?
If you already have a FairFX account, it will also work on our Equals site. Please sign in using your normal sign in details. Please be aware that if yo...
Wed, 28 Aug, 2019 at 12:48 PM
How to change your email address
To keep your account secure, we need to speak with you before we change your email address. Please call us on 02077789300, Monday to Friday (excluding bank ...
Thu, 11 Jul, 2019 at 4:02 PM
How to change your name
To change your name, please send us an original copy or a certified copy of your marriage certificate or deed poll certificate. Please provide clear colour ...
Thu, 11 Jul, 2019 at 3:56 PM
Can I register if I don't live in the UK?
Unfortunately, all our customers must be UK residents so we can’t hold a foreign address for you. If your bank account is registered to your abroad address,...
Thu, 11 Jul, 2019 at 3:59 PM
How to close your account
If you want to cancel your card or close your Equals account, please contact the help desk on 02077789300 to speak with a member of the team. We are in ...
Thu, 11 Jul, 2019 at 3:57 PM
Can I see the terms and conditions?
Here they are: https://equals.co/terms 
Thu, 19 Sep, 2019 at 9:51 AM
How do I remove my saved payment card?
We're working on bring this functionality to your account page. For now, please contact us on help@equals.co or call 02077789300 to request this.
Wed, 28 Aug, 2019 at 1:05 PM