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The quickest way to get your Equals questions answered is to take a look at our popular topics below.

Equals Spend

How do I view and annotate my transactions?
To view your transactions sign in via the Equals Spend app or the online platform: Click “Report” Click “Transactions”. By default the transaction list w...
Fri, 11 Oct, 2019 at 10:00 AM
I’ve uploaded the wrong receipt to a transaction, how can I change it?
You must be a company controller to amend receipts uploaded to a transaction. On the online platform: Go to “Reports” Click on “Transactions” Search for...
Fri, 4 Oct, 2019 at 6:07 PM
My card is about to expire, how do I renew it?
You must be a company controller to renew a card. Company controllers can renew a card up to two months before it expires.   To renew a card on the online...
Fri, 11 Oct, 2019 at 10:10 AM
My card is blocked due to too many incorrect PIN attempts, how do I unblock it?
If you have blocked your card due to entering your PIN number incorrectly, please call our Equals Spend team on 0207 778 9364 (Mon-Fri, 9am-5.30pm) or email...
Fri, 4 Oct, 2019 at 6:12 PM
How long does it take for my card to arrive?
Your new Equals Spend card should arrive within 3-5 working days.  
Fri, 11 Oct, 2019 at 10:11 AM
How much can I withdraw from an ATM?
You can withdraw £2,000 (or its equivalent in foreign currency) from an ATM every 24 hours. However, different ATM providers might set limits on how much yo...
Fri, 4 Oct, 2019 at 6:12 PM
How do I refund money in our Equals Spend account to our company bank account?
If you would like funds returned to your company bank account, please email us: Your bank details (account number and sort code) A reason for the refund ...
Fri, 11 Oct, 2019 at 10:38 AM
How do I reset my Equals Spend password?
If you’ve forgotten your password: Click this Reset your password link We’ll send you an email with a link where you can create a new password Click ...
Fri, 11 Oct, 2019 at 10:11 AM
Why can’t I sign in to my Equals Spend account?
Make sure you’re signing in to your Equals Spend account, not our personal page.   Check you’ve typed your email and password correctly. It's easy to...
Fri, 11 Oct, 2019 at 10:14 AM
How can I get a balance statement for my Equals Spend account?
To view the balance on your Equals Spend account: Click on “Reports” Choose “Balances” As a default you’ll see your GBP balance from the oldest date fi...
Fri, 4 Oct, 2019 at 6:20 PM