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The quickest way to get your Equals questions answered is to take a look at our popular topics below.

Equals Spend

How do I change my PIN number?
You can change your PIN at major bank ATMs that accept Mastercard.  Please select the “PIN Services” option and follow the onscreen instructions.
Fri, 4 Oct, 2019 at 6:20 PM
How much does it cost to withdraw cash from an ATM?
There is a £1.50 ATM withdrawal fee that applies to all ATM transactions.  Please be aware that some ATMs may charge additional withdrawal fees. Unfortunat...
Fri, 11 Oct, 2019 at 10:09 AM
My welcome email link has expired, what do I need to do?
If your welcome email link has expired, your company controller (company administrator) can resend it to you. On the online platform they: Click “Users” ...
Fri, 11 Oct, 2019 at 10:02 AM
How do I add a new user to our Equals Spend account?
To add a new user to your Equals Spend account you must be either a company controller or a controller on your account. On the online platform:   Select ...
Fri, 3 Jan, 2020 at 5:21 PM
How do I get a PIN reminder?
If your card number starts with 5339, you can get a PIN reminder on the Equals Spend app or online platform. On the Equals Spend app: Open the Equals ...
Fri, 3 Jan, 2020 at 5:21 PM
How do I activate my Equals Spend card? (cards starting with 5339)
If your card starts with 5339, you can activate it on the Equals Spend app or on the online platform. You can only activate your card after you’ve registere...
Tue, 31 Mar, 2020 at 5:05 PM
Don’t have your Equals Spend sign in details?
You should have received an invitation link to the platform via email. This email was sent from and by clicking on the link in that em...
Thu, 12 Mar, 2020 at 11:07 AM
How can I cancel a card?
If you’re a cardholder, controller or company controller, you can permanently cancel a card (whether it’s been activated or not) by changing its status to “...
Wed, 8 Jan, 2020 at 4:27 PM
I need help using the system
Please take a look at the guides attached to this article. We have one for the website platform and one for the mobile app. We're always here to he...
Thu, 27 Feb, 2020 at 1:10 PM
Two-Factor Authentication
Two-Factor Authentication (2FA) is a secure way of signing into your Equals account. How will it work? When you sign in to your Equals account, we’ll ...
Mon, 16 Mar, 2020 at 9:41 AM